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Warranty & Return Policies
Effective March 31st, 2025 warranty claims will require customers to be registered loyalty members. Itemized cash register receipts will no longer be accepted for warranty coverage.
To ensure your elibible purchases are covered under warranty be sure to sign up for our loyalty program today. No warranty returns prior to May 15th.
Trees, Shrubs, Evergreens, Vines,
Shrub Roses & Perennials
All trees, shrubs, evergreens, vines, shrub roses and perennials purchased at Pahl’s Market will be replaced once, at no charge, if it fails to grow under normal growing conditions within one year of the date of purchase. This limited warranty is valid if you are the original purchaser, have followed our Planting and Care Guide instructions, and purchased the plant material under a loyalty customer record. No warranty is provided on transplanted material, materials planted in an above-ground container, replacement plants, or plants sold at 40% or more off. Labor to replant at no charge is included only if our crews installed the material initially.
A registered loyalty account and the plant material are required for all warranty replacements. If Pahl’s Market is unable to replace the returned plant with the same plant, then store credit will be issued for the original price. No cash, check or credit card refunds will be issued. Pahl’s Market reserves the right to inspect the plants in question and to suggest corrective measures prior to any returns or exchanges. No warranty returns prior to May 15th.
Trees, shrubs, evergreens, vines, shrub roses, and perennials purchased at Pahl’s Market may be returned for a refund within 7 days of purchase if they are in their original container, have not been planted, and remain in the same condition as when purchased. A return or exchange requires both the plant material and proof of purchase, either through an itemized cash register receipt or a customer loyalty account. No returns or exchanges are provided on transplanted material, replacement plants, or plants sold at 40% or more off.
Annuals & Tropicals
Pahl’s Market does not offer a warranty on annuals or tropical plants. All plants, however, are sold with the assumption of customer satisfaction. If, within 7 days of purchase, any annual or tropical fails to thrive under normal conditions, we will replace your plant for equal value, or store credit will be offered for the original purchase price. Pahl’s is not responsible for cold/wind or neglect of care damage and we do not offer warranties before May 15th of that year. After 7 days, we will not offer replacements or credit on annuals or tropicals.
Hardgoods
Hardgoods may be returned to Pahl’s Market up to 30 days from the purchase date for a full refund. Credit can be issued to the original form of payment. Seasonal merchandise purchases are final after the holiday. All clearance sales are final.
Pahl’s Loyaty Program
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Earn Dollar Rewards with Every Purchase, Learn About Upcoming Events and Sales, Member-Only Discounts .
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