Warranty & Return Policies

Trees, Shrubs, Evergreens, Vines,
Shrub Roses & Perennials

All trees, shrubs, evergreens, vines, shrub roses and perennials purchased at Pahl’s Market will be replaced once, at no charge, if it fails to grow under normal growing conditions within one year of the date of purchase.  This limited warranty is valid if you are the original purchaser, have followed our Planting and Care Guide instructions, and purchased the plant material under a loyalty customer record.  No warranty is provided on transplanted material, materials planted in an above-ground container, replacement plants, or plants sold at 40% or more off.  Labor to replant at no charge is included only if our crews installed the material initially.

A registered loyalty account and the plant material are required for all warranty replacements. If Pahl’s Market is unable to replace the returned plant with the same plant, then store credit will be issued for the original price.  No cash, check or credit card refunds will be issued.  Pahl’s Market reserves the right to inspect the plants in question and to suggest corrective measures prior to any returns or exchanges. No warranty returns prior to May 15th.

Trees, shrubs, evergreens, vines, shrub roses, and perennials purchased at Pahl’s Market may be returned for a refund within 7 days of purchase if they are in their original container, have not been planted, and remain in the same condition as when purchased. A return or exchange requires both the plant material and proof of purchase, either through an itemized cash register receipt or a customer loyalty account.  No returns or exchanges are provided on transplanted material, replacement plants, or plants sold at 40% or more off.